Saturday, February 23, 2008

Busing Like A Bad Dog, Part III

[This is the third post in a series that details the bad treatment that customers have received from Greyhound Lines, Inc. This particular incident took place on Saturday, December 30, 2006.]

I left the library and returned to the Greyhound Lines, Inc. bus station in downtown Chicago, Illinois. And I decided to circulate around the station and ask other people if they, too, had a bad customer experience with Greyhound Lines, Inc.

One woman told me that she misplaced her ticket after falling asleep on the bus and said that she had paid for her ticket with a credit card.

When she contacted Greyhound about getting a replacement ticket, the "customer service" person that she spoke to told her to "be more responsible" and then disconnected the call.

Another man bought his ticket and started his journey from Watertown, New York. His final destination was Corvallis, Oregon.

When the ticket agent in New York set-up the man's itinerary, she routed him through Denver! [Colorado was in the grip of an ongoing blizzard.]

When the man got to Chicago he realized that he would be delayed and asked the Chicago Greyhound staff to re-route him, too.

When he spoke to the Chicago Greyhound "customer service" person, she told him that "only a stupid fool would have bought a ticket through Denver." THEN, she re-routed him, re-issued his ticket and CHARGED HIM TEN-DOLLARS FOR THAT "SERVICE"!!!

[These are the same Greyhound Lines, Inc. employees that refused to board me on the first bus on that alternate route. In the previous post I explained that I was refused entry on the morning bus and had to wait twelve-hours in Chicago before boarding the next one.]

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