Saturday, February 23, 2008

Busing Like A Bad Dog, Part IV

[This is the fourth post in a series that details the bad treatment that I received as a customer of Greyhound Lines, Inc. on Saturday, December 30, 2006. The following is an email response from Laura Chmielewski with the Office of Tourism in Chicago]:

Dear Ms. Rader,

I am very sorry to hear about your horrible experience with Greyhound in Chicago.

Since we received your email on December 30, we've been trying unsuccessfully to reach anyone who could help us at Greyhound Corporate.

I truly understand your frustration as countless staff hours have gone into trying to reach anyone there who could address your concerns.

Rest assured that we will not stop our outreach until this issue is properly addressed.

We realize that travelers have a wide array of destination options, and we strive to ensure that all of our visitors have positive memories of their time in Chicago.

I hope you have another opportunity to visit Chicago and let us make a better impression.

Thank you for contacting us about your experience, and please accept Chicago’s sincerest apology. I'll be back in touch with you as soon as possible.

Very best wishes to you for a happy New Year,
Laura Chmielewski

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